CX Automation & AI Projects Lead

Guesty; Cebu City; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Guesty, the global hospitality tech platform, is seeking a hands-on CX Automations & Projects Lead in the Philippines. You will lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of CX projects from initiation to completion.

You will partner with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and on budget, and continuously improve how our support operations work.

Responsibilities

• Lead a team of Automation Engineers and own planning, delivery, and tracking of a portfolio of CX automation projects from initiation to completion.
• Partner with cross-functional teams to translate CX challenges into scalable automation solutions.
• Ensure projects stay on time and on budget and continuously improve how our CX operations run.

Job description

Guesty, the global hospitality tech platform, is seeking a hands-on CX Automations & Projects Lead in the Philippines. You will lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of CX projects from initiation to completion.

You will partner with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and on budget, and continuously improve how our support operations work.