Collection & Dispute Specialist

Guesty; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

HMO + Dental

Life Insurance

Wellness Programs

Performance Bonuses

Employee Referral

Professional Development

Paid Leaves

Team Events

Laptop Ownership

Unlimited Coffee

Job summary

Guesty is seeking a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. You will manage manual collection tasks, investigate payment disputes, and coordinate with Customer Success and Finance for data accuracy and smooth processes.

We value strong Excel skills, English communication, and SaaS billing experience. The role offers hybrid work locations (Cebu on-site; Manila with some remote options) and onboarding support.

Qualifications

• 1+ year in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
• Experience in SaaS or subscription-based businesses preferred.
• Hands-on experience with Salesforce preferred.
• Experience with Zuora or similar billing systems is an advantage.
• Strong Excel skills.
• Excellent written and verbal English communication skills.
• High attention to detail in financial and system data.
• Ability to manage recurring operational tasks with consistency and accuracy.

Responsibilities

• Collections Operations: manage weekly follow-ups for overdue accounts with professional written communication.
• Billing & Dispute Resolution: investigate billing issues, payment discrepancies, and document for escalations or legal review.
• Cross-Functional Account Coordination: partner with Customer Success and Billing Operations to resolve issues and manage extension requests.
• Data Integrity & Systems Ownership: maintain Salesforce and Zuora data accuracy to prevent errors.

Skills

Collections

Accounts Receivable

Finance Ops

Billing

Excel

English Proficiency

Tools

Salesforce

Zuora

Job description

Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.

We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. Reporting to the Collection Lead, you will manage manual collection tasks, investigate payment disputes, and coordinate between our Customer Success and Finance teams to ensure data accuracy and smooth collection processes.

Responsibilities

Collections Operations

• Manage weekly follow-ups for overdue accounts through structured, professional written communication.
• Monitor outstanding balances and ensure accounts are consistently tracked and actioned within agreed timelines.

Billing & Dispute Resolution

• Investigate billing issues, payment discrepancies, and account inconsistencies by reviewing invoices, system data, and customer records.
• Support the Collection Lead in preparing clear, structured documentation and summaries for escalations, settlements, or legal review cases.

Cross-Functional Account Coordination

• Partner with Customer Success Managers and Billing Operations to resolve account issues, manage payment extension requests, and ensure alignment across customer-facing and finance teams.

Data Integrity & Systems Ownership

• Maintain accurate Salesforce records, including Renewal Opportunities and Closed Lost statuses.
• Ensure consistency and accuracy of data across Salesforce and Zuora to prevent billing and collection errors.

Requirements

• 1+ years of experience in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
• Experience in SaaS or subscription-based businesses is strongly preferred.
• Hands-on experience with Salesforce is highly preferred.
• Experience with Zuora or similar billing systems is an advantage.
• Strong Excel skills.
• Excellent written and verbal English communication skills.
• High attention to detail, especially in financial and system-based data.
• Strong ability to manage recurring operational tasks with consistency and accuracy.
• Comfortable working in a cross-functional, process-driven environment.

Why You’ll Love Working With Us

At Guesty, we believe great work happens when you feel supported, inspired, and genuinely enjoy what you do. That’s why we’ve built a vibrant culture that perfectly balances meaningful work, flexibility, and a lot of fun.

Enjoy the best of both worlds with our hybrid work setup — enjoy the focus of working from home when you need deep focus, and collaborate in our dynamic office when teamwork matters most.

Health & Peace of Mind

• HMO with Dental Coverage — Premium healthcare that includes a dependent from day one, because your loved ones matter to us too.
• Life Insurance — Comprehensive coverage dedicated to securing your future and providing you with total peace of mind.
• Wellness Programs — Dedicated initiatives designed to keep you feeling healthy, balanced, and energized.

Grow, Learn, & Thrive

• Performance Bonuses & Incentives — We don't just notice great work; we reward real impact heavily.
• Employee Referral Program — Bring your talented friends along for the ride and get rewarded generously for it.
• Professional Development — Continuous learning tracking and career growth support to help you level up your skills.

Time Off & Celebrations

• 24 Paid Leaves Annually — Ample time to disconnect, travel, recharge, and completely enjoy life outside of work.
• Milestone Celebrations — We never miss a chance to celebrate you, from your birthdays to your work anniversaries!
• Epic Team Events — Frequent activities and gatherings to build meaningful connections, both inside and outside the office.

Office Perks You’ll Actually Enjoy

• Milestone Device Ownership Program — Celebrate your four-year milestone with us! As a token of our appreciation for your hard work and dedication, you will receive permanent ownership of your assigned company laptop (subject to eligibility guidelines).
• Weekly Waffles, Ice Cream, & Games — Because taking a break should actually be fun.
• Unlimited Premium Coffee — Keeping you fueled, sharp, and energized throughout the day.
• Incredible Workspaces — Modern, collaborative office layouts designed for peak productivity and maximum comfort.

Work Location & Schedule

• Cebu: On-site (Standard schedule from Day 1)
• Manila: Hybrid (2 days on-site, 3 days remote)
• Note: The first 6 months will be fully on-site to support onboarding, training, and team integration.

Join us and discover a workplace where career growth, collaboration, and enjoyment can all exist together.

Guesty Careers

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, gender identity, or any other protected characteristic under applicable law.