CX Associate - Tech Support & Client Experience

MCVO Talent Outsourcing Services; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

MCVO Talent Outsourcing Services is seeking a Customer Service Representative with 3-7 years of CSR experience to handle tickets, email and chat across 7 days a week. The role emphasizes clear communication, problem solving, and a tech-savvy background with Zendesk experience preferred.

Weekend shifts are required, with training provided to ramp up on the platform. Excellent written and verbal communication, strong organization, and a customer-first mindset are essential for success in this role

Qualifications

• High level of written and oral communication that includes follow-up to ensure issues are resolved.
• Extremely organized with strong attention to detail.
• Strong technology background, including web-based platforms.
• Interest in photography is a plus.
• Experience with Zendesk is a plus.
• Willingness to work on weekends with a set schedule.
• 3-7 years of CSR experience.

Responsibilities

• Answers tickets in queue and via email and chat related to general and technical platform questions.
• Resolve problems and challenges.
• Communicate with client Manager and technical staff and elevate outstanding issues when required.
• Perform work on web-based email and chat system as required to resolve user experience.

Skills

Written and oral comms

Follow-up skills

Extremely organized

Strong tech background

Zendesk experience

Photography interest

Weekend shifts

CSR experience 3-7 years

Tools

Zendesk

Job description

MCVO Talent Outsourcing Services is seeking a Customer Service Representative with 3-7 years of CSR experience to handle tickets, email and chat across 7 days a week. The role emphasizes clear communication, problem solving, and a tech-savvy background with Zendesk experience preferred.

Weekend shifts are required, with training provided to ramp up on the platform. Excellent written and verbal communication, strong organization, and a customer-first mindset are essential for success in this role