Customer Service Representative

Tasks Expert; Hinoba-an; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tasks Expert is seeking a customer support specialist to resolve queries across chat, email, and voice with empathy and accuracy. The role emphasizes timely ticket logging, follow-through, and maintaining high CSAT through clear communication.

Candidates should have excellent English, a customer-first mindset, a reliable internet connection, and comfort using helpdesk tools in a fast-paced environment.

Qualifications

• Excellent spoken and written English.
• Patient, customer-first attitude.
• Reliable internet and a quiet space.
• Comfort with helpdesk tools.

Responsibilities

• Resolve queries across channels.
• Log tickets and follow through; keep CSAT high with clear communication.
• Escalate when appropriate.

Skills

Live Chat

Zendesk

Email Support

Ticket Resolution

Complaint Handling

Order Support

Refund Processing

Knowledge Base Writing

CSAT Improvement

Job description

Resolve customer queries across chat, email and voice with empathy and accuracy.

Levels:

• Junior (1+ yrs)
• Senior (3+)
• Lead (5+)
• Expert (6+)
• Specialist (7+)

Skills:

• Live Chat
• Zendesk
• Email Support
• Ticket Resolution
• Complaint Handling
• Order Support
• Refund Processing
• Knowledge Base Writing
• CSAT Improvement

Responsibilities:

• Resolve queries across channels
• Log tickets and follow throughKeep CSAT high with clear communication
• Escalate when appropriate.

Requirements:

• Excellent spoken and written English
• Patient, customer-first attitude
• Reliable internet and a quiet space
• Comfort with helpdesk tools.