CX Associate / CSR

MCVO Talent Outsourcing Services; Makati; On-site; PHP 335,000 - 614,000; Full time

Job summary

MCVO Talent Outsourcing Services is seeking a Customer Service Representative with 3-7 years of CSR experience to handle tickets, email and chat across 7 days a week. The role emphasizes clear communication, problem solving, and a tech-savvy background with Zendesk experience preferred.

Weekend shifts are required, with training provided to ramp up on the platform. Excellent written and verbal communication, strong organization, and a customer-first mindset are essential for success in this role

Qualifications

• High level of written and oral communication that includes follow-up to ensure issues are resolved.
• Extremely organized with strong attention to detail.
• Strong technology background, including web-based platforms.
• Interest in photography is a plus.
• Experience with Zendesk is a plus.
• Willingness to work on weekends with a set schedule.
• 3-7 years of CSR experience.

Responsibilities

• Answers tickets in queue and via email and chat related to general and technical platform questions.
• Resolve problems and challenges.
• Communicate with client Manager and technical staff and elevate outstanding issues when required.
• Perform work on web-based email and chat system as required to resolve user experience.

Skills

Written and oral comms

Follow-up skills

Extremely organized

Strong tech background

Zendesk experience

Photography interest

Weekend shifts

CSR experience 3-7 years

Tools

Zendesk

Job description

Essential Duties and Responsibilities include the following.

• Answers tickets in queue and incoming via emails and chat related to:

  • General and technical platform questions and inquiries, pre-sales and how-to questions

  • May progress to questions about migrating from the old platform to the new platform

• Resolve problems and challenges
• Communicate with client Manager and technical staff and elevate outstanding issues when required.
• Perform work on web-based email and chat system as required to resolve user experience.

Key Qualifications:

High level of written and oral communication that includes, follow- up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.

Extremely organized with strong attention to detail

Strong technology background experience is a plus, including experience with web-based platforms

Interest in photography a plus

Experience with Zendesk is a plus

Willingness to work on weekends within a set schedule as the support is for 7 days/week

3-7 Years of CSR Experience

Shift / Hours:

CSR #1:

Wednesday to Sunday from 6:00 AM PHT 3:00 PM PHT (outside of DST) 0r 5 :00 AM PHT 2:00 PM PHT (during DST)

CSR #2:

Sunday to Thursday from 2:00 PM PHT 11:00 PM PHT (outside of DST) or 1:00 PM PHT 10:00 PM PHT (during DST)

Training Schedule:

There will be training during the first 4-6 weeks and will be conducted from: Tuesday Saturday from 6:00 AM PH 3:00 AM PH