Onsite Customer Service Specialist – Ortigas

EnfraUSA Solutions, Inc.; Metro Manila; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Medicard HMO

Loyalty incentives

Emergency loans

Referral programs

Work From Home

Job summary

EnfraUSA Solutions, Inc. invites applications for a Customer Service Representative to support multiple American accounts from our Ortigas, Pasig City site.

The role requires at least two years in BPO, excellent English communication, and the ability to handle calls, chats, or emails with professionalism. You will use Microsoft Office and Google Workspace, stay organized, document interactions, and adapt to evolving business needs.

Qualifications

• Two years of BPO experience required.
• Amenable to a flexible schedule onsite in Ortigas, Pasig City.
• Excellent and professional English verbal/written communication skills.
• Proficient in Microsoft Office and Google Workspace.
• Strong work ethic and the ability to take direction well and work independently.

Responsibilities

• Provide excellent customer service to clients via phone, chat, or email.
• Respond quickly and maintain high customer satisfaction.
• Maintain accountability for assigned tasks.
• Use good judgment to handle difficult situations.
• Document all calls or activities accurately.

Skills

Excellent English communication

Strong work ethic

Ability to take direction

Independent worker

Tools

Microsoft Office

Google Workspace

Job description

EnfraUSA Solutions, Inc. invites applications for a Customer Service Representative to support multiple American accounts from our Ortigas, Pasig City site.

The role requires at least two years in BPO, excellent English communication, and the ability to handle calls, chats, or emails with professionalism. You will use Microsoft Office and Google Workspace, stay organized, document interactions, and adapt to evolving business needs.