Customer Service Representative

One Contact Center; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

One Contact Center is seeking a customer service representative for their Ortigas site in the Philippines. The ideal candidate should have at least 1 year of BPO experience and possess excellent phone etiquette, verbal, written, and interpersonal communication skills. Responsibilities include communicating with customers, answering inquiries, resolving issues, and maintaining records. This role is perfect for someone who enjoys helping others and is proactive in providing solutions.

Qualifications

• At least 1 year BPO experience.
• Ability to multi-task, organize, and prioritize work.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Communicate with customers via phone.
• Provide knowledgeable answers to questions about products, pricing, and availability.
• Respond to customer inquiries and resolve customer issues.
• Maintain customer records and handle transactions.
• Identify opportunities for improvement and provide feedback.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Problem-solving

Job description

Opportunities available for Ortigas Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone,
• Provide knowledgeable answers to questions about product, pricing and availability
• Outbound
• Responding to customer inquiries
• Resolving customer issues
• Providing product/service information
• Handling customer transactions
• Maintaining customer records
• Escalating complex issues
• Demonstrating empathy and patience
• Identifying opportunities for improvement
• Providing feedback and suggestions
• Maintaining knowledge base

Qualifications

• At least 1 year BPO experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work