Customer Experience Advocate

One Contact Center; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

One Contact Center is seeking a customer service representative for their Ortigas site in the Philippines. The ideal candidate should have at least 1 year of BPO experience and possess excellent phone etiquette, verbal, written, and interpersonal communication skills. Responsibilities include communicating with customers, answering inquiries, resolving issues, and maintaining records. This role is perfect for someone who enjoys helping others and is proactive in providing solutions.

Qualifications

• At least 1 year BPO experience.
• Ability to multi-task, organize, and prioritize work.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Communicate with customers via phone.
• Provide knowledgeable answers to questions about products, pricing, and availability.
• Respond to customer inquiries and resolve customer issues.
• Maintain customer records and handle transactions.
• Identify opportunities for improvement and provide feedback.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Problem-solving

Job description

One Contact Center is seeking a customer service representative for their Ortigas site in the Philippines. The ideal candidate should have at least 1 year of BPO experience and possess excellent phone etiquette, verbal, written, and interpersonal communication skills. Responsibilities include communicating with customers, answering inquiries, resolving issues, and maintaining records. This role is perfect for someone who enjoys helping others and is proactive in providing solutions.