Warehouse Customer Service Representative

J-K Network Services; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Job summary

A logistics services provider is seeking a Warehouse Customer Service Representative to manage customer inquiries and process orders. The ideal candidate will have a Bachelor's degree and at least 1 year of experience in customer service, preferably within warehouse or logistics operations. Responsibilities include updating customers on inventory and delivery schedules and ensuring timely order processing. This is a full-time on-site role in Laguna, Philippines, offering performance bonuses and health benefits.

Qualifications

• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment.
• Willing to work fully on-site.

Responsibilities

• Answer customer inquiries and process orders via phone and email.
• Provide updates on inventory, shipment status, and delivery schedules.
• Coordinate with warehouse and transport teams for timely order dispatch.
• Prepare and maintain shipping documents, invoices, and system records.
• Follow up on orders and assist in resolving delivery or customer issues.

Skills

Customer service experience

Communication skills

Organization

Education

Bachelor’s Degree Holder

Job description

Warehouse Customer Service Representative

Client Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years.

Job Description

Position: Warehouse Customer Service Representative
Industry: Japanese Shipping and Cargo Firm
Schedule: Monday – Friday (8:00am – 5:00pm)

Employee Recognition and Rewards

• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO

Government Mandated Benefits

• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits
• Free Parking
• Company Events

Job Requirements

• Bachelor’s Degree Holder
• At least 1 year of customer service experience within warehouse or logistics operations
• Experience working in a customer-focused distribution environment
• Willing to work fully on-site
• Available to start work immediately

Job Responsibilities

• Answer customer inquiries and process orders via phone and email
• Provide updates on inventory, shipment status, and delivery schedules
• Coordinate with warehouse and transport teams for timely order dispatch
• Prepare and maintain shipping documents, invoices, and system records
• Follow up on orders and assist in resolving delivery or customer issues

Recruitment Process

Face to Face (ONE DAY HIRING PROCESS)

Fraud Prevention

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations