Customer Service Associate – Logistics & Warehouse

J-K Network Services; Laguna; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

13th month pay

Sick leave credits

Vacation leave credits

Free parking

Company events

Job summary

A logistics and shipping company in the Philippines is seeking a Customer Service Associate to handle inquiries and process orders. The ideal candidate will have a Bachelor’s degree and at least one year of experience in customer service within warehouse or logistics operations. Responsibilities include managing orders, coordinating with teams for dispatch, and maintaining shipping documentation. This role is fully on-site and the selected candidate should be available to start immediately.

Qualifications

• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment.
• Willing to work fully on-site.
• Willing to work fully on-site.
• Available to start work immediately.

Responsibilities

• Answer customer inquiries and process orders via phone and email.
• Provide updates on inventory, shipment status, and delivery schedules.
• Coordinate with warehouse and transport teams for timely order dispatch.
• Prepare and maintain shipping documents, invoices, and system records.
• Follow up on orders and assist in resolving delivery or customer issues.

Skills

Customer service experience

Logistics operations knowledge

Communication skills

Education

Bachelor’s Degree

Job description

Customer Service Associate – Logistics & Warehouse

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Insurance Health & Wellness

HMO

Read More

Client Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years.

Position: Customer Service Associate – Logistics & Warehouse

Industry: Japanese Shipping and Cargo Firm

Schedule: Monday – Friday (8:00am – 5:00pm)

Job Requirements

• Bachelor’s Degree Holder
• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment
• Willing to work fully on-site
• Available to start work immediately

Job Responsibilities

• Answer customer inquiries and process orders via phone and email
• Provide updates on inventory, shipment status, and delivery schedules
• Coordinate with warehouse and transport teams for timely order dispatch
• Prepare and maintain shipping documents, invoices, and system records
• Follow up on orders and assist in resolving delivery or customer issues

Recruitment Process

Face to Face (ONE DAY HIRING PROCESS)

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