Warehouse Customer Support

J-K Network Services; Laguna; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Free Parking

Company Events

Job summary

A Japanese logistics firm in Laguna is seeking a Warehouse Customer Support professional to handle customer inquiries and process orders. The candidate must have a Bachelor's degree and at least one year of customer service experience in warehouse operations. Responsibilities include coordinating with teams for timely order dispatch, providing updates on shipments, and maintaining shipping documents. This role is fully on-site with a Monday to Friday schedule.

Qualifications

• At least 1 year of customer service experience within warehouse or logistics operations.
• Experience working in a customer-focused distribution environment.
• Willing to work fully on-site.

Responsibilities

• Answer customer inquiries and process orders via phone and email.
• Provide updates on inventory, shipment status, and delivery schedules.
• Coordinate with warehouse and transport teams for timely order dispatch.
• Prepare and maintain shipping documents, invoices, and system records.
• Follow up on orders and assist in resolving delivery or customer issues.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Education

Bachelor’s Degree

Job description

Overview

Client Profile: A Japanese shipping and logistics company delivering freight forwarding, customs, and end-to-end logistics services for more than 27 years.

Position

Warehouse Customer Support

Industry

Japanese Shipping and Cargo Firm

Schedule

Monday – Friday (8:00am – 5:00pm)

Benefits

• Performance Bonus, Incentives
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits
• Free Parking
• Company Events

Job Requirements

• Bachelor’s Degree Holder
• At least 1 year of customer service experience within warehouse or logistics operations
• Experience working in a customer-focused distribution environment
• Willing to work fully on-site
• Available to start work immediately

Job Responsibilities

• Answer customer inquiries and process orders via phone and email
• Provide updates on inventory, shipment status, and delivery schedules
• Coordinate with warehouse and transport teams for timely order dispatch
• Prepare and maintain shipping documents, invoices, and system records
• Follow up on orders and assist in resolving delivery or customer issues

Recruitment Process

Face to Face (ONE DAY HIRING PROCESS)

Important Notices

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