Customer Support Specialist: Voice & Non-Voice

Top Alliance; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Health & wellness initiatives

Performance incentives

Career advancement

Job summary

Top Alliance is urgently seeking Customer Service Representatives for our Cubao Quezon City location in Metro Manila. This full-time role involves handling voice and non-voice interactions with professionalism, delivering exceptional support, and contributing to our reputation for service excellence.

You will engage with customers across multiple channels, resolve inquiries, and participate in continuous training to enhance skills in a collaborative team environment.

Qualifications

• Strong communication, both verbal and written.
• Empathy and patience when handling customer concerns.
• Customer-focused mindset with a drive to provide outstanding support.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, chat and other channels.
• Provide accurate, timely information to resolve issues.
• Document all customer interactions in the systems.

Skills

Communication skills

Empathy

Customer-focused mindset

Multitasking

Problem-solving

Patience and resilience

Willingness to learn new software

Education

High school diploma or equivalent

Job description

Top Alliance is urgently seeking Customer Service Representatives for our Cubao Quezon City location in Metro Manila. This full-time role involves handling voice and non-voice interactions with professionalism, delivering exceptional support, and contributing to our reputation for service excellence.

You will engage with customers across multiple channels, resolve inquiries, and participate in continuous training to enhance skills in a collaborative team environment.