Call Center Representative | Virtual Process|Voice & Non-Voice Up to 25k Offer!

Top Alliance; Angeles; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary up to PHP 25,000

Full-time employment

Comprehensive training programme

Career progression opportunities

Health and wellness benefits

Supportive team environment

Performance incentives

Flexible scheduling

Job summary

Top Alliance is seeking enthusiastic and customer-focused Call Center Representatives to join our dynamic team in Angeles City, Pampanga. This is a full-time position offering an exciting opportunity to work in a fast-paced virtual environment supporting both voice and non-voice processes.

As a Call Center Representative, you will be the voice of Top Alliance, delivering exceptional customer service and support to clients across various channels.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent communication skills and active listening.
• Customer-first mindset with problem-solving ability.
• Experience with CRM software and ticketing systems preferred.
• Able to multitask across voice and non-voice channels.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Process customer requests via email, chat, and ticketing systems.
• Provide accurate information about products and services.
• Document interactions and maintain detailed records.
• Follow procedures to ensure consistency and quality.
• Escalate complex issues as needed to supervisors.
• Meet performance targets for call handling and CSAT.
• Collaborate with team members for continuous improvement.

Skills

Communication skills

CRM proficiency

Multitasking

Attention to detail

Typing speed

Schedule flexibility

Problem solving

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

About the role

Top Alliance is seeking enthusiastic and customer-focused Call Center Representatives to join our dynamic team in Angeles City, Pampanga. This is a full-time position offering an exciting opportunity to work in a fast-paced virtual environment supporting both voice and non-voice processes. As a Call Center Representative, you will be the voice of Top Alliance, delivering exceptional customer service and support to clients across various channels. This role is crucial to maintaining our reputation for excellence and ensuring customer satisfaction remains at the forefront of everything we do.

What you'll be doing

• Handling inbound and outbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues efficiently

• Processing customer requests through multiple channels including email, chat, and ticketing systems for non-voice processes

• Providing accurate information about products and services whilst maintaining a high standard of customer care

• Documenting customer interactions and maintaining detailed records of all transactions and communications

• Following company protocols and procedures to ensure consistency and quality in all customer interactions

• Identifying customer needs and escalating complex issues to supervisors or specialist teams when necessary

• Meeting performance targets including call handling times, customer satisfaction scores, and quality metrics

• Collaborating with team members to share knowledge and best practices for continuous improvement

• Participating in training sessions and development programmes to enhance skills and product knowledge

What we’re looking for

• High school diploma or equivalent qualification as a minimum educational requirement

• Excellent communication skills with the ability to articulate clearly and listen actively to customer needs

• Strong problem-solving abilities with a customer-first mindset and patience when handling difficult situations

• Proficiency in using computer systems, CRM software, and various communication platforms

• Ability to multitask and manage time effectively whilst maintaining accuracy under pressure

• Attention to detail and ability to follow procedures consistently to ensure quality assurance standards are met

• Flexibility and willingness to work according to schedule requirements and shift patterns

• Previous customer service or call centre experience is preferred but not essential for enthusiastic candidates

• Excellent typing speed and accuracy for non-voice processes is advantageous

What we offer

• Competitive salary package starting from up to 25,000 PHP, reflecting your skills and experience

• Full-time employment with stable, predictable working arrangements

• Comprehensive training programme to develop your technical and soft skills in customer service excellence

• Career progression opportunities within our growing organisation

• Health and wellness benefits to support your physical and mental wellbeing

• Supportive team environment with experienced managers dedicated to your success and development

• Performance incentives and recognition programmes rewarding outstanding customer service delivery

• Flexible scheduling options to help balance your professional and personal commitments

About us

Top Alliance is a leading customer service solutions provider committed to delivering excellence in every customer interaction. We pride ourselves on building strong relationships with our clients by providing responsive, professional, and high-quality support services. Our diverse team of talented professionals works collaboratively to drive customer satisfaction and business success. We are dedicated to creating an inclusive workplace where every team member can thrive, develop their skills, and contribute meaningfully to our shared mission of delivering outstanding customer experiences.