Customer Support Specialist - Voice & Chat (Equity & Bonuses)

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Job Training

Sick Leave

Vacation Leave

Job summary

A staffing and consulting agency is seeking detail-oriented Call Center Representatives for a full-time, onsite role in the Philippines. The representatives will assist customers primarily through chat and email, ensuring a positive experience by providing accurate information, resolving issues, and processing requests. Applicants should possess a High School diploma or be college undergraduates. The position entails a shifting schedule and requires effective communication skills.

Qualifications

• At least High School, Senior High School, or College Undergraduate.
• Detail-oriented and customer-focused.

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.

Education

High School/ Senior High School/ College Undergraduate

Job description

A staffing and consulting agency is seeking detail-oriented Call Center Representatives for a full-time, onsite role in the Philippines. The representatives will assist customers primarily through chat and email, ensuring a positive experience by providing accurate information, resolving issues, and processing requests. Applicants should possess a High School diploma or be college undergraduates. The position entails a shifting schedule and requires effective communication skills.