Client Support & Experience Specialist

Qualfon Philippines, Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Qualfon Philippines, Inc. is seeking a customer service associate to handle calls, emails and chats to assist customers and resolve issues. You will document interactions accurately and follow client guidelines and PCI standards.

Join a team focused on delivering positive experiences, maintain professionalism, and participate in trainings to stay updated on products and services. Strong communication and problem-solving skills are essential.

Qualifications

• At least Sr. High School graduate (or high school diploma).
• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Handle calls, emails, and chats to resolve customer issues.
• Determine cause of problems and explain resolutions to customers.
• Provide accurate documentation of all customer interactions.
• Follow client guidelines and PCI data-handling requirements.
• Maintain professionalism and build positive customer relationships.
• Participate in upskill trainings and adhere to schedules.

Skills

Effective communication skills

Computer navigation skills

Customer service orientation

Active listening skills

Problem solving skills

Technology skills

Education

Senior High School graduate

Tools

MS Office

Job description

Qualfon Philippines, Inc. is seeking a customer service associate to handle calls, emails and chats to assist customers and resolve issues. You will document interactions accurately and follow client guidelines and PCI standards.

Join a team focused on delivering positive experiences, maintain professionalism, and participate in trainings to stay updated on products and services. Strong communication and problem-solving skills are essential.