Customer Support Specialist - Pioneer Accounts

Enshored; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Enshored in Metro Manila is hiring for a technical support specialist to assist US/European clients with hardware, software, apps, and networking basics. The role requires 2–4 years in a tech support or customer support capacity and a solid ability to troubleshoot common issues.

You will explain technical concepts in simple language, maintain high-quality written English, type 40 WPM+, and handle billing or account inquiries.

Qualifications

• 2–4 years of experience in technical or customer support.
• Solid understanding of consumer technology and troubleshooting basics.
• Excellent written English communication.
• Typing speed of at least 40 WPM with high accuracy.
• Experience handling billing, returns, and account inquiries.

Skills

Tech support experience

Clear communication

Strong English writing

Typing speed 40 WPM

Billing & orders handling

Empathy & customer advocacy

Independent & adaptable

Job description

Enshored in Metro Manila is hiring for a technical support specialist to assist US/European clients with hardware, software, apps, and networking basics. The role requires 2–4 years in a tech support or customer support capacity and a solid ability to troubleshoot common issues.

You will explain technical concepts in simple language, maintain high-quality written English, type 40 WPM+, and handle billing or account inquiries.