Technical Support Specialist — Email & Chat
Helpware
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Helpware in the Philippines is seeking a Technical Service Representative (Email and Chat) to diagnose and resolve customer tech issues while delivering an outstanding support experience. You will troubleshoot across tools and systems, explain solutions clearly, and help customers get back to work quickly.
The role requires strong English (C1), at least 2 years of technical troubleshooting experience, and comfort supporting customers via email or chat.
Qualifications
- Excellent verbal and written English with at least C1.
- Minimum 2 years of professional technical troubleshooting experience.
- Experience supporting customers via email and/or chat.
- Strong ownership of the customer experience and issue resolution.
- Ability to self-manage in a fast-paced, changing environment.
- Organized, detail-oriented, and able to recognize patterns.
- Willingness to learn and adapt to new tools.
- Aptitude for researching technical information across multiple tools.
- Comfort explaining complex tech in simple steps.
Responsibilities
- Troubleshoot technical issues and provide step-by-step resolutions.
- Support customers via email and chat with a focus on a positive experience.
- Prioritize tasks and manage time effectively in a fast-paced environment.
- Research and explain technical information across multiple tools.
- Collaborate with team and share knowledge to improve support quality.
Skills
Tools
Job description
Helpware in the Philippines is seeking a Technical Service Representative (Email and Chat) to diagnose and resolve customer tech issues while delivering an outstanding support experience. You will troubleshoot across tools and systems, explain solutions clearly, and help customers get back to work quickly.
The role requires strong English (C1), at least 2 years of technical troubleshooting experience, and comfort supporting customers via email or chat.
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