Tech-Savvy Customer Support Specialist for Growth

Enshored; Rizal; Hybrid; PHP 500,000 - 750,000; Full time

Job summary

Enshored, a growing outsourcing partner for startups, invites a technical support specialist in the Philippines. You will handle customer inquiries with empathy, troubleshoot hardware and software topics, and translate complex tech into friendly guidance while maintaining quality service.

The role emphasizes clear communication, rapid learning, and the ability to work autonomously in a startup-like environment with evolving processes.

Qualifications

• 2–4 years of experience in a technical support or customer support role with a technical focus.
• Solid understanding of consumer technology — comfortable with hardware, software, apps, networking basics, and general troubleshooting methodologies
• Ability to explain technical concepts in simple, friendly, and easy-to-understand language, no tech-speak with customers
• Excellent written English communication skills — clear, professional, warm, and concise
• Typing speed of at least 40 WPM with high accuracy
• Experience handling billing, returns, order management, and general account inquiries
• Strong empathy and customer advocacy mindset, you genuinely care about helping people, and it shows
• Able to work independently and adapt quickly in a pioneer/startup-style environment with evolving processes.

Skills

Technical support

Customer support

Troubleshooting

Communication

Typing 40 WPM

Billing & returns

Empathy

Job description

Enshored, a growing outsourcing partner for startups, invites a technical support specialist in the Philippines. You will handle customer inquiries with empathy, troubleshoot hardware and software topics, and translate complex tech into friendly guidance while maintaining quality service.

The role emphasizes clear communication, rapid learning, and the ability to work autonomously in a startup-like environment with evolving processes.