Tech-Savvy Customer Support Specialist for Growing Startups

Enshored Inc. (External); Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Enshored Inc. is seeking a technically inclined customer support specialist to join our growing team in Metro Manila. You will handle technical inquiries, troubleshoot hardware and software basics, and guide customers with clarity and empathy.

Ideal candidates have 2–4 years of experience in technical or customer support, strong English writing skills, and the ability to explain complex concepts in simple terms while maintaining a positive customer experience in a startup-style environment.

Qualifications

• 2–4 years of experience in a technical or customer support role.
• Solid understanding of consumer technology, hardware, software and networking basics.
• Ability to explain technical concepts in simple, friendly language.
• Excellent written English communication, clear and concise.
• Typing speed of at least 40 WPM with high accuracy.
• Experience handling billing, returns, order management, and general inquiries.
• Strong empathy and customer advocacy mindset.
• Able to work independently in a startup-style environment with evolving processes.

Skills

Technical support experience

Customer support

Hardware basics

Software basics

Networking basics

Written English

Typing 40 WPM

Billing & orders

Empathy

Independent / startup environment

Job description

Enshored Inc. is seeking a technically inclined customer support specialist to join our growing team in Metro Manila. You will handle technical inquiries, troubleshoot hardware and software basics, and guide customers with clarity and empathy.

Ideal candidates have 2–4 years of experience in technical or customer support, strong English writing skills, and the ability to explain complex concepts in simple terms while maintaining a positive customer experience in a startup-style environment.