Customer Support Specialist — Performance Bonus & Perks

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO provider is hiring a Customer Service Associate in Mandaluyong. The ideal candidate will have 1-3 years of customer service experience and a Bachelor’s degree. Responsibilities include providing exceptional support via phone and email, maintaining customer records, and collaborating with the team to ensure customer satisfaction. Competitive perks include a performance bonus and annual company trip.

Qualifications

• 1–3 years of experience in customer service.
• Proficient in using customer service software and tools.
• Must be able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members for customer satisfaction.
• Identify complex issues and elevate them for resolution.

Skills

Excellent communication

Interpersonal skills

Customer-centric attitude

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Job description

A leading BPO provider is hiring a Customer Service Associate in Mandaluyong. The ideal candidate will have 1-3 years of customer service experience and a Bachelor’s degree. Responsibilities include providing exceptional support via phone and email, maintaining customer records, and collaborating with the team to ensure customer satisfaction. Competitive perks include a performance bonus and annual company trip.