Customer Support Specialist — Onsite, First-Call Resolution

Virtual Staffing Solutions OPC; Tacloban; On-site; PHP 180,000 - 240,000; Full time

Job summary

Virtual Staffing Solutions OPC in Tacloban, Philippines, is looking for a customer care professional to assist customers by answering inquiries, troubleshooting issues, and explaining plans, billing, and promotions. You will handle account updates, process payments, and strive for first-call resolution while safeguarding customer data.

The role requires clear communication, multitasking across systems, and staying calm under pressure.

Qualifications

• At least 6 months of call center experience, preferably 2+ months in a telco or sales account.
• Strong communication, conversational, and active listening skills.
• Customer-focused, professional, and enthusiastic attitude.

Responsibilities

• Provide clear and accurate explanations of account details, charges, and fees to customers, ensuring first-call resolution
• Recommend additional products and services to enhance the customer experience
• Accurately calculate and communicate taxes, one-time charges, and recurring monthly fees
• Multitask between various systems to resolve customer issues and inquiries effectively
• Follow company policies, including data protection guidelines (CPNI and PII), ensuring customer security
• Maintain composure and professionalism in high-pressure situations and with difficult customers
• Meet performance goals and KPIs while adapting to changes in policies and procedures
• Communicate effectively with customers via phone, using a headset and interacting with computer systems for extended periods

Skills

Call center experience

Strong communication

Multitasking

Customer service mindset

On-site work

Job description

Virtual Staffing Solutions OPC in Tacloban, Philippines, is looking for a customer care professional to assist customers by answering inquiries, troubleshooting issues, and explaining plans, billing, and promotions. You will handle account updates, process payments, and strive for first-call resolution while safeguarding customer data.

The role requires clear communication, multitasking across systems, and staying calm under pressure.