Onsite Customer Care Specialist — Resolve Complex Calls

TTEC; Tangob; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Customer Service Representative to work onsite in Lipa, Philippines. Join a company recognized for its employee experience and Great Place to Work certification.

You will assist customers, resolve issues, and contribute to a positive service experience in a supportive, inclusive environment. Roles include handling inquiries, researching solutions, and applying product knowledge to help customers.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service experience

Education

Senior high / some college

Tools

Computer experience

Job description

TTEC is hiring a Customer Service Representative to work onsite in Lipa, Philippines. Join a company recognized for its employee experience and Great Place to Work certification.

You will assist customers, resolve issues, and contribute to a positive service experience in a supportive, inclusive environment. Roles include handling inquiries, researching solutions, and applying product knowledge to help customers.