On-Site Customer Support Specialist — Fast-Paced

cxperts; Bonifacio; On-site; PHP 201,000 - 357,000; Full time

Job summary

cxperts is seeking a Customer Service Agent in the Philippines (Bonifacio, Western Visayas) to deliver high-quality support. You will handle inquiries, show empathy, and resolve issues in a fast-paced, team-based environment.

Responsibilities include assisting customers, maintaining accuracy in transactions, and collaborating with teammates to meet service goals. A college degree or 1.5–2 years of relevant experience is required, with strong language and keyboarding skills and on-site

Qualifications

• College degree or at least 1.5 to 2 years of relevant work experience
• Proficient keyboarding and computer skills
• Strong verbal communication skills with the ability to meet required language proficiency thresholds

Responsibilities

• Provide excellent customer service by handling customer inquiries efficiently and professionally
• Understand customer needs and demonstrate empathy in all interactions
• Resolve issues promptly using strong problem-solving skills
• Communicate clearly and effectively with customers
• Maintain accuracy and productivity in all transactions
• Collaborate with team members to achieve service goals
• Handle multiple tasks and manage workload efficiently

Skills

Keyboarding

Computer skills

Verbal communication

Problem solving

Teamwork

Job description

cxperts is seeking a Customer Service Agent in the Philippines (Bonifacio, Western Visayas) to deliver high-quality support. You will handle inquiries, show empathy, and resolve issues in a fast-paced, team-based environment.

Responsibilities include assisting customers, maintaining accuracy in transactions, and collaborating with teammates to meet service goals. A college degree or 1.5–2 years of relevant experience is required, with strong language and keyboarding skills and on-site