Customer Care Specialist: Fast-Paced Support & Empathy

cnx; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

cnx is hiring a Cyberwest Customer Care Specialist to interface with customers via inbound/outbound calls or the internet, providing service and resolving routine issues. The role emphasizes empathy, accurate note-taking, and knowledge of client products to support satisfaction and performance.

Responsibilities include meeting KPI targets, clarifying customer needs, and offering additional products or services where appropriate, with ability to work both independently and as part of a team in a

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Interface with customers via inbound/outbound calls or internet as required.
• Ensure service meets contractual KPIs.
• Clarify requirements; use decision-support tools to resolve queries.

Skills

Customer service

Communication

Teamwork

PC literacy

Attention to detail

Education

High school diploma

Tools

Call tracking system

Job description

cnx is hiring a Cyberwest Customer Care Specialist to interface with customers via inbound/outbound calls or the internet, providing service and resolving routine issues. The role emphasizes empathy, accurate note-taking, and knowledge of client products to support satisfaction and performance.

Responsibilities include meeting KPI targets, clarifying customer needs, and offering additional products or services where appropriate, with ability to work both independently and as part of a team in a