Customer Support Specialist: Inquiries & Orders

Stores Specialists, Inc.; Makati; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

Stores Specialists, Inc. in Makati seeks a customer service professional to handle inquiries via SMS, phone, and email. You will contact customers about issues with online purchases, such as out of stock items, redelivery, or exchanges.

Collaborate with the support team to ensure timely delivery of products and services, evaluate problems, and provide lasting solutions. The role requires clear written and verbal communication and a customer-focused approach.

Formación

• Must have strong written and verbal communication skills.
• Graduate of any program.

Responsabilidades

• Respond to customer inquiries either through SMS, phone or email.
• Contact the customer for issues regarding their online purchases - out of stock, redelivery or product exchange.
• Coordinate with the support team to send products or provide services on time to customers.
• Evaluate problems of the customers and provide logical lasting solutions.

Conocimientos

Customer service

Verbal communication

Written communication

Educación

Graduate of any program

Descripción del empleo

Stores Specialists, Inc. in Makati seeks a customer service professional to handle inquiries via SMS, phone, and email. You will contact customers about issues with online purchases, such as out of stock items, redelivery, or exchanges.

Collaborate with the support team to ensure timely delivery of products and services, evaluate problems, and provide lasting solutions. The role requires clear written and verbal communication and a customer-focused approach.