Customer Experience Specialist - Inquiries & Orders

Miranda HR; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Metro Manila is seeking enthusiastic individuals to assist customers with inquiries and provide relevant information about products and services. Responsibilities include resolving complaints, processing orders, and maintaining customer records. Ideal candidates should have a High School Diploma and 0–2 years of experience in customer service, along with strong technical skills and proficiency in English. This role is perfect for those who enjoy teamwork and improving customer experiences.

Qualifications

• 0–2 years of experience in customer service.
• Team player with excellent interpersonal skills.

Responsibilities

• Assist customers with inquiries and provide information about products and services.
• Resolve customer complaints in a professional and efficient manner.
• Process orders, forms, and applications accurately.
• Maintain customer records and update account information as needed.
• Collaborate with team members to improve customer service experiences.

Skills

Proficiency in English Language

Strong Customer Service skills

Basic Technical Skills

Understanding of Sales Pipeline processes

Education

High School Diploma or equivalent

Job description

A customer service company in Metro Manila is seeking enthusiastic individuals to assist customers with inquiries and provide relevant information about products and services. Responsibilities include resolving complaints, processing orders, and maintaining customer records. Ideal candidates should have a High School Diploma and 0–2 years of experience in customer service, along with strong technical skills and proficiency in English. This role is perfect for those who enjoy teamwork and improving customer experiences.