Customer Care Specialist

StaffSmart Outsourcing; Makati; On-site; PHP 152,000 - 182,000; Full time

Benefits offered by this job

Health and wellness support

Performance incentives

Employee benefits

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative in Makati to deliver high-quality support via phone and digital channels. You will handle inbound and outbound calls, resolve enquiries, and maintain accurate records while upholding company standards.

Ideal candidates have a minimum high school education, strong communication, empathy, and the ability to multitask in a fast-paced environment. Training and growth opportunities are provided within a supportive team.

Qualifications

• Minimum high school or equivalent qualification.
• Demonstrates clear and professional communication.
• Excellent listening and comprehension abilities.
• Patient and empathetic when assisting customers.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and accurate typing.

Responsibilities

• Answer inbound/outbound customer calls with professionalism.
• Address customer inquiries and provide accurate information.
• Process requests and account updates accurately and timely.
• Maintain detailed records of customer interactions and follow-ups.
• Follow scripts and protocols to ensure consistent service quality.
• Identify needs and offer relevant product or service recommendations.
• Collaborate with team to meet performance targets and SLAs.
• Support colleagues and contribute to a positive team culture.
• Participate in training and development to enhance skills.

Skills

Strong communication

Active listening

Patience and empathy

Multitasking

Typing

Computer literacy

Attendance and punctuality

Willingness to learn

Positive attitude

Customer service experience

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative in Makati to deliver high-quality support via phone and digital channels. You will handle inbound and outbound calls, resolve enquiries, and maintain accurate records while upholding company standards.

Ideal candidates have a minimum high school education, strong communication, empathy, and the ability to multitask in a fast-paced environment. Training and growth opportunities are provided within a supportive team.