Customer Support Specialist II (Evenings & Weekends)

Crawford; Iloilo City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Crawford in Iloilo City is seeking a proactive Customer Service Representative who listens to inquiries and delivers courteous, non-technical solutions in line with company policies. You will use product knowledge to provide quick, accurate assistance to customers.

The role requires a Bachelor's degree, a Customer Service Intermediate Certification, at least two years of experience, and strong verbal and written communication.

Qualifications

• Bachelor's degree or equivalent required.
• Customer Service Intermediate Certification required.
• Minimum of 2 years of work experience in customer service.
• Excellent verbal and written communication skills.
• Ability to remain professional and courteous with customers at all times.

Responsibilities

• Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Analyzes customer service needs and refers to other departments for follow-up when needed.
• Provides updates to internal teams on customer needs and satisfaction factors.
• May use a CRM to record activities and research product/client information.
• Handles customer complaints and provides appropriate solutions within time limits; follows up to ensure resolution.
• Gains proficiency in multiple competencies relevant to the job.
• Works independently within established procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Teamwork

Education

Bachelor's Degree (Four-year college)

Customer Service Intermediate Certification

Job description

Crawford in Iloilo City is seeking a proactive Customer Service Representative who listens to inquiries and delivers courteous, non-technical solutions in line with company policies. You will use product knowledge to provide quick, accurate assistance to customers.

The role requires a Bachelor's degree, a Customer Service Intermediate Certification, at least two years of experience, and strong verbal and written communication.