Customer Experience Specialist II

Crawco; Iloilo City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Crawco in Iloilo City is seeking an enthusiastic customer service professional to listen to inquiries and offer unique, innovative solutions while following company policies and product knowledge to resolve issues quickly and accurately.

The role requires night, holiday, and weekend availability, strong verbal and written communication, and the ability to multi-task while maintaining professionalism and confidentiality.

Qualifications

• Bachelor's Degree (Four-year college).
• Customer Service Intermediate Certification including Communication Strategies and CRM.
• Minimum of 2 years work experience.
• Excellent Verbal and Written Communication Skills.
• Ability to remain professional and courteous with customer at all times.
• Must be available to work at night, holidays and weekends.
• Maintains high degree of professionalism and confidentiality.
• Ability to multi-task, prioritize and manage time effectively.
• Interpersonal skills - Able to work independently and as a team member.

Responsibilities

• Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed.
• Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
• May utilize a customer relationship application or database to record activities and research product/client information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Has gained proficiency in multiple competencies relevant to the job.
• Works independently within established procedures associated with the specific job function.

Skills

Customer service

Communication

Time management

Multi-tasking

Teamwork

Education

Bachelor's Degree

Tools

CRM Database

Job description

Crawco in Iloilo City is seeking an enthusiastic customer service professional to listen to inquiries and offer unique, innovative solutions while following company policies and product knowledge to resolve issues quickly and accurately.

The role requires night, holiday, and weekend availability, strong verbal and written communication, and the ability to multi-task while maintaining professionalism and confidentiality.