Customer Solutions Specialist II

Crawford & Company; Iloilo; On-site; PHP 223,000 - 357,000; Full time

Job summary

Crawford & Company is seeking an enthusiastic customer service specialist in the Philippines (Iloilo) to listen to issues and offer innovative solutions. You will apply knowledge of company policies and product information to provide quick and accurate assistance to customers.

The role requires responsiveness, reliability, and a commitment to customer satisfaction, with the ability to handle inquiries via phone or email and collaborate with other teams as needed.

Qualifications

• Bachelor’s degree completed.
• Certification in Customer Service or CRM is preferred.
• Minimum 2 years of work experience in customer service.
• Excellent verbal and written communication skills.
• Professional and courteous demeanor at all times.
• Availability to work nights, holidays and weekends.
• Maintains confidentiality and high professionalism.
• Ability to multi-task and manage time effectively.
• Strong interpersonal skills and ability to work independently or in a team.

Responsibilities

• Responds to customer inquiries by phone or email to resolve non-technical issues.
• Analyzes customer service needs and refers to other departments as needed.
• Provides updates to internal teams on customer needs and satisfaction factors.
• Records activities in a CRM or customer database as required.
• Handles complaints with appropriate solutions and follow-up to ensure resolution.
• Gains proficiency in multiple competencies relevant to the role.
• W orks independently within established procedures for the job function.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Professionalism

Attention to detail

Multi-tasking

Education

Bachelor's Degree (Four-year college course)

Customer Service Certification

Job description

Crawford & Company is seeking an enthusiastic customer service specialist in the Philippines (Iloilo) to listen to issues and offer innovative solutions. You will apply knowledge of company policies and product information to provide quick and accurate assistance to customers.

The role requires responsiveness, reliability, and a commitment to customer satisfaction, with the ability to handle inquiries via phone or email and collaborate with other teams as needed.