Customer Success Manager - Hybrid

J-K Network Services; Taguig; Hybrid; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Sign‑on Bonus of 60k - 100k

HMO

Life Insurance

Job summary

A digital transformation company is hiring a Customer Success Manager in Taguig City. This role requires a Bachelor's Degree and 1-2 years of Account Management experience, focusing on encouraging client utilization of services and providing valuable feedback to internal teams. The position follows a hybrid work schedule and offers a salary of Php 45,000 gross plus incentives. Candidates should possess strong project management and strategic planning skills.

Qualifications

• 1-2 years of Account Management experience and B2B experience.
• Experience leading meetings and customer success reviews.
• Strong skills in project management and strategic planning.

Responsibilities

• Encourage clients to utilize new features to drive their business forward.
• Provide insight and relay customer feedback to internal teams.
• Evaluate churn risk and proactively address dissatisfaction.

Skills

Account Management experience

B2B experience

Strategic planning

Project management

Education

Bachelor's Degree in Business Administration, Marketing, IT, Computer Science, Electronics Communication

Job description

Company Profile: A digital transformation company that offers a broad range of services, including customer support, technical assistance, back‑office functions, and IT solutions.

Position: Customer Success Manager

Industry: BPO Company

Location: Taguig City

Schedule: Hybrid (2 days WFH; 3 days Onsite)

Work Setup: Mondays - Friday (Weekends off)

Salary: Php 45,000 gross + Php 5,000 Incentives

Benefits

• Sign‑on Bonus of 60k - 100K
• HMO
• Life Insurance

Job Requirements

• Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electonics Communication Engineer
• 1 - 2 years of Account Management experience and B2B experience.
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non‑technical audiences

Job Responsibilities

• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments

Recruitment Process: Online Process Until Job Offer!