Customer Support Specialist — Fast-Track Growth & Perks

Caldwell Communications; Metro Manila; On-site; PHP 257,000 - 391,000; Full time

Benefits offered by this job

Open environment

Career growth

Performance incentives

13th month pay

HMO with beneficiaries

Maternity/Paternity leave 20%

Rapid career growth

Life insurance

Work-life balance programs

Competitive salary

Job summary

Caldwell Communications is seeking candidates for accounts that cover Travel, Sales, Healthcare, Financial, Collections, and Telco. You will communicate with customers by phone or email, work to resolve issues on the first contact, and align customers’ needs with client products and services.

We offer an open, friendly work environment, opportunities for growth, performance incentives, 13th month pay, HMO with three free beneficiaries, maternity/paternity leave, rapid career advancement for top

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Caldwell Communications is seeking candidates for accounts that cover Travel, Sales, Healthcare, Financial, Collections, and Telco. You will communicate with customers by phone or email, work to resolve issues on the first contact, and align customers’ needs with client products and services.

We offer an open, friendly work environment, opportunities for growth, performance incentives, 13th month pay, HMO with three free beneficiaries, maternity/paternity leave, rapid career advancement for top