Email & Chat Support Specialist: Growth & Perks

Caldwell Communications; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

HMO with 2 beneficiaries on Day One

Shift schedule (Day/Mid/Night)

Non-voice & easy accounts available

Free coffee and biscuits

Retirement/Life Insurance

Signing bonuses & premium benefits

Job summary

Caldwell Communications in the Philippines is seeking a customer service professional to join our team. You will handle inquiries, follow standard procedures, and aim for first-call resolution while ensuring customer satisfaction.

We offer shift options (day, mid, night), opportunities for rapid growth, and benefits like HMO, retirement insurance, and signing bonuses. Join a growing team and enjoy work-life balance.

Qualifications

• High school graduate or ALS.
• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Follow standard operations and procedures.
• Recognize and escalate priority problems per client standards.
• Ensure one-call resolution prioritizing customer satisfaction.
• Perform basic troubleshooting when necessary.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Prioritization

Education

High School Graduate / ALS

Job description

Caldwell Communications in the Philippines is seeking a customer service professional to join our team. You will handle inquiries, follow standard procedures, and aim for first-call resolution while ensuring customer satisfaction.

We offer shift options (day, mid, night), opportunities for rapid growth, and benefits like HMO, retirement insurance, and signing bonuses. Join a growing team and enjoy work-life balance.