Customer Support Specialist (Email, Chat & Phone)

IdeasUnlimited BPO Inc.; Panabo; On-site; PHP 201,000 - 335,000; Full time

Job summary

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. We offer stable positions with long-term contracts and a professional environment to grow and excel.

Responsibilities include handling inquiries via email, chat, and phone; ensuring accurate information and timely resolutions; and maintaining detailed CRM records. The role emphasizes customer satisfaction and collaboration with internal teams.

Qualifications

• Excellent communication skills, both verbal and written, in the English Language.
• Minimum 1-year experience in customer or technical support in BPO setting.
• Prior experience with phone, email and chat support.
• Familiarity with CRM systems, help desk software, and online communication tools
• Proficient with Microsoft Excel and Google Sheets.
• Positive attitude and a customer-first mindset.
• Professional, detail-oriented, smart, punctual, and a team player.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Skills

Excellent communication

English proficiency

BPO experience

Phone/email/chat support

CRM familiarity

Excel / Google Sheets

Customer-first mindset

Team player

Tools

CRM systems

Help desk software

Microsoft Excel

Google Sheets

Job description

IdeasUnlimited is currently looking for Customer Support Representatives to work on our project campaigns. We offer stable positions with long-term contracts and a professional environment to grow and excel.

Responsibilities include handling inquiries via email, chat, and phone; ensuring accurate information and timely resolutions; and maintaining detailed CRM records. The role emphasizes customer satisfaction and collaboration with internal teams.