Customer Support Specialist — Email, Chat & Phone

IdeasUnlimited BPO Inc.; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

IdeasUnlimited is seeking Customer Support Representatives to join our project campaigns in a fast-paced BPO environment in the Philippines. You will respond to inquiries via email, chat, and phone, providing accurate information and ensuring customer satisfaction.

Ideal candidates have 1+ year in customer or technical support, are familiar with CRM systems, and possess strong Excel/Sheets skills. We value reliability, teamwork, and a customer-first mindset.

Qualifications

• English fluency required.
• 1+ year experience in customer or technical support.
• Experience with phone, email and chat support.
• Familiarity with CRM and help desk tools.
• Detail-oriented with a customer-first mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and courteous manner.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues and escalate complex cases to appropriate departments.
• Maintain detailed records of customer interactions using CRM tools.
• Follow up with customers to ensure resolution and satisfaction.
• Assist in updating FAQs, help center articles, and support documentation.
• Collaborate with internal teams to improve customer experience and feedback loops.
• Meet performance metrics including response time, resolution rate, and customer satisfaction.

Skills

Communication skills

Customer support experience

Phone, email, chat support

CRM & help desk tools

Excel/Google Sheets

Team player

Tools

CRM software

Help desk software

Microsoft Excel

Google Sheets

Job description

IdeasUnlimited is seeking Customer Support Representatives to join our project campaigns in a fast-paced BPO environment in the Philippines. You will respond to inquiries via email, chat, and phone, providing accurate information and ensuring customer satisfaction.

Ideal candidates have 1+ year in customer or technical support, are familiar with CRM systems, and possess strong Excel/Sheets skills. We value reliability, teamwork, and a customer-first mindset.