Customer Support Specialist - Cebu City | Growth & Impact

Top Alliance; Cebu City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Career progression

Structured Cebu City schedule

Job summary

Top Alliance is seeking a Customer Service Representative to join our Cebu City team. This full-time position offers a competitive salary up to 25,000 PHP monthly, with pay depending on performance and experience.

You will be the frontline, delivering professional support to clients and ensuring satisfaction through efficient service delivery. Key duties include responding to inquiries via phone and email, resolving issues with first-contact resolution, providing product information, and

Qualifications

• High school diploma or equivalent.
• 1–2 years experience in customer service or call centre preferred.
• Excellent written and verbal English communication.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Resolve issues and complaints with first-contact resolution where possible.
• Provide accurate product and service information to customers.

Skills

Communication

Problem solving

Multitasking

Patience

Attitude

Computer literacy

Team player

English proficiency

Education

High school diploma or equivalent

Job description

Top Alliance is seeking a Customer Service Representative to join our Cebu City team. This full-time position offers a competitive salary up to 25,000 PHP monthly, with pay depending on performance and experience.

You will be the frontline, delivering professional support to clients and ensuring satisfaction through efficient service delivery. Key duties include responding to inquiries via phone and email, resolving issues with first-contact resolution, providing product information, and