Earn up to 25K Monthly | Customer Service Representative | Hiring| Cebu

Top Alliance; Cebu City; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Career progression

Structured Cebu City schedule

Job summary

Top Alliance is seeking a Customer Service Representative to join our Cebu City team. This full-time position offers a competitive salary up to 25,000 PHP monthly, with pay depending on performance and experience.

You will be the frontline, delivering professional support to clients and ensuring satisfaction through efficient service delivery. Key duties include responding to inquiries via phone and email, resolving issues with first-contact resolution, providing product information, and

Qualifications

• High school diploma or equivalent.
• 1–2 years experience in customer service or call centre preferred.
• Excellent written and verbal English communication.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Resolve issues and complaints with first-contact resolution where possible.
• Provide accurate product and service information to customers.

Skills

Communication

Problem solving

Multitasking

Patience

Attitude

Computer literacy

Team player

English proficiency

Education

High school diploma or equivalent

Job description

About us

Top Alliance is a dynamic and forward-thinking customer service organisation dedicated to delivering exceptional support and solutions to clients across multiple industries. We pride ourselves on building a workplace culture that values professionalism, continuous improvement, and employee growth. Our commitment to excellence extends to both our clients and our team members, making us a trusted partner in the customer service industry.

About the role

We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team in Cebu City, Cebu. This is a full-time position offering competitive compensation of up to 25,000 PHP monthly, depending on performance and experience. As a Customer Service Representative, you will be the frontline of our organisation, delivering outstanding support to our clients and ensuring their satisfaction through professional and efficient service delivery. This role is crucial to maintaining our reputation for excellence and building lasting client relationships.

What you'll be doing

• Responding to customer enquiries via phone, email, and other communication channels in a prompt and professional manner

• Resolving customer issues and complaints effectively, ensuring first-contact resolution wherever possible

• Providing product and service information to customers with accuracy and clarity

• Documenting all customer interactions and transactions in accordance with company procedures

• Maintaining detailed records and following up on customer concerns to ensure satisfaction

• Processing orders, requests, and transactions accurately and efficiently

• Identifying customer needs and escalating issues to appropriate departments when necessary

• Contributing to team goals and performance metrics whilst maintaining individual accountability

• Adhering to company policies and quality standards at all times

What we're looking for

• High school diploma or equivalent qualification

• Proven experience in a customer service or call centre environment (minimum 1-2 years preferred)

• Excellent communication skills, both written and verbal, with clear and professional English proficiency

• Strong problem-solving abilities and a customer-first mindset

• Ability to handle multiple tasks simultaneously whilst maintaining quality and accuracy

• Patience, empathy, and a positive attitude when dealing with customers

• Proficiency with computer systems and willingness to learn new software and tools

• Ability to work in a fast-paced environment and meet performance targets

• Reliable attendance and punctuality

• Team player mentality with the ability to collaborate effectively with colleagues

What we offer

Top Alliance is committed to providing a rewarding workplace where employees can thrive professionally and personally. We offer competitive remuneration of up to 25,000 PHP monthly based on performance, alongside a range of benefits designed to support your wellbeing and career development. Our team enjoys a supportive work environment, ongoing training opportunities to enhance your skills, and clear pathways for career progression. We value our employees and believe in recognising excellence and dedication. Additionally, we provide a structured work schedule in our Cebu City location, allowing for work-life balance and stability. Join us and be part of a team that genuinely cares about your success and growth.