Customer Care Specialist - Fast-Paced Call Center

StaffSmart Outsourcing; Angeles; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive remuneration

Structured onboarding programme

Career progression

Job summary

StaffSmart Outsourcing is seeking a dedicated Customer Service Associate to join our fast-paced call centre in Pampanga. This full-time role focuses on delivering outstanding support and resolving customer inquiries promptly and professionally.

You will handle calls, provide product information, process requests, and maintain detailed records while upholding our quality standards. We value teamwork, reliability, and a customer-first approach, with opportunities for growth and skill development.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills required.
• Ability to handle fast-paced calls.
• Willingness to learn new systems.
• Reliable attendance and punctuality.
• Customer-first mindset.
• Experience in customer service is advantageous.

Responsibilities

• Handle inbound and outbound calls professionally.
• Address inquiries, complaints and concerns promptly and empathetically.
• Provide accurate information about products and services.
• Process requests, orders and transactions efficiently.
• Document customer interactions in company systems.
• Follow company protocols and maintain quality standards.
• Escalate complex issues to supervisors when needed.
• Contribute to team targets and performance metrics.
• Identify opportunities to improve customer satisfaction.
• Collaborate with colleagues to support the team.

Skills

Communication

Listening

Patience

Empathy

Team player

Computer literacy

Reliability

Customer service exp

Education

High School Diploma

Job description

StaffSmart Outsourcing is seeking a dedicated Customer Service Associate to join our fast-paced call centre in Pampanga. This full-time role focuses on delivering outstanding support and resolving customer inquiries promptly and professionally.

You will handle calls, provide product information, process requests, and maintain detailed records while upholding our quality standards. We value teamwork, reliability, and a customer-first approach, with opportunities for growth and skill development.