Customer Support Specialist

Asian Vision Cable Holdings, Inc.; Laguna; On-site; PHP 360,000 - 480,000; Full time

Job summary

A leading cable service provider in the Philippines is seeking a proactive Customer Care Specialist. This role will manage customer service systems, coordinate with teams, and analyze performance reports. The ideal candidate holds a bachelor’s degree and has experience in customer service operations, with strong organizational and analytical skills. Proficiency in CRM systems and Microsoft Office, particularly Excel, is an advantage. This position focuses on improving customer experience and support operations.

Qualifications

• At least 1 year of experience in customer service operations, reporting, or system administration.
• Experience with CRM systems, data tools, and system integrations.
• Proficient in Microsoft Office applications.
• Experience with CRM systems, data tools, and system integrations.
• Effective communication and coordination skills.
• Proficient in Microsoft Office applications. Proficiency in Microsoft Excel is an advantage.

Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.
• Handle billing-related tasks such as statement extraction and payment requests.
• Run customer communication campaigns and service advisories.
• Maintain data quality and update customer records across platforms.
• Manage the knowledge base to support automation and front-line operations.
• Support system integrations, workflows, and configuration changes.
• Assist in customer service programs focused on retention and upgrades.
• Use data tools for reporting and analytics.
• Ensure timely distribution of reports and updates to stakeholders.

Skills

Organizational skills

Analytical skills

Communication skills

Microsoft Excel

Reporting

Education

Bachelor’s degree in Business Administration, IT, or related field

IT or related field

Tools

CRM systems

Data tools

Microsoft Excel

Job description

We are looking for a proactive Customer Care Specialist to manage customer service systems, reports, and daily operations. The role involves data management, process coordination, and supporting customer experience improvements.

Duties and Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.
• Handle billing-related tasks such as statement extraction and payment requests.
• Run customer communication campaigns and service advisories.
• Maintain data quality and update customer records across platforms.
• Manage the knowledge base to support automation and front-line operations.
• Support system integrations, workflows, and configuration changes.
• Assist in customer service programs focused on retention and upgrades.
• Use data tools for reporting and analytics.
• Ensure timely distribution of reports and updates to stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, IT, or related field.
• At least 1 year of experience in customer service operations, reporting, or system administration.
• Strong organizational, analytical, and reporting skills.
• Experience with CRM systems, data tools, and system integrations.
• Effective communication and coordination skills.
• Proficient in Microsoft Office applications. Proficiency in Microsoft Excel is an advantage.