Customer Care Specialist

ARC Lanting Manpower Services; Laguna; On-site; PHP 250,000 - 350,000; Full time

Job summary

A manpower services company is seeking a proactive Customer Care Specialist in Laguna, Philippines. This role involves managing customer service systems, handling data management, and coordinating with vendors and internal teams to enhance customer experience. Candidates should have a Bachelor’s degree in Business Administration, at least 2 years of relevant experience, and proficiency in CRM systems and Microsoft Office, especially Excel. Strong analytical and organizational skills are essential.

Qualifications

• Bachelor’s degree in Business Administration, IT, or related field.
• At least 2 years of experience in customer service operations, reporting, or system administration.
• Strong organizational, analytical, and reporting skills.
• Experience with CRM systems, data tools, and system integrations.
• Effective communication and coordination skills.
• Proficiency in Microsoft Office; Excel advantageous.

Responsibilities

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.
• Handle billing-related tasks such as statement extraction and payment requests.
• Run customer communication campaigns and service advisories.
• Maintain data quality and update customer records across platforms.
• Manage the knowledge base to support automation and front-line operations.
• Support system integrations, workflows, and configuration changes.
• Assist in customer service programs focused on retention and upgrades.
• Use data tools for reporting and analytics.
• Ensure timely distribution of reports and updates to stakeholders.

Skills

Organizational skills

Analytical skills

Reporting skills

Communication skills

Coordination skills

Education

Bachelor’s degree in Business Administration, IT, or related field

Tools

CRM systems

Microsoft Office applications

Data tools

Job description

Our client is urgently looking for a proactive Customer Care Specialistto manage customer service systems, reports, and daily operations. The role involves data management, process coordination, and supporting customer experience improvements.

KEY RESPONSIBILITIES

• Manage customer service systems and ensure accurate, up-to-date data.
• Coordinate with vendors and internal teams on system issues and updates.
• Prepare and analyze reports on service performance and customer activity.
• Handle billing-related tasks such as statement extraction and payment requests.
• Run customer communication campaigns and service advisories.
• Maintain data quality and update customer records across platforms.
• Manage the knowledge base to support automation and front-line operations.
• Support system integrations, workflows, and configuration changes.
• Assist in customer service programs focused on retention and upgrades.
• Use data tools for reporting and analytics.
• Ensure timely distribution of reports and updates to stakeholders.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, IT, or related field.
• At least 2 years of experience in customer service operations, reporting, or system administration.
• Strong organizational, analytical, and reporting skills.
• Experience with CRM systems, data tools, and system integrations.
• Effective communication and coordination skills.
• Proficient in Microsoft Office applications. Proficiency in Microsoft Excel is an advantage.