Customer Service Representative | MASS HIRING! | Cebu Site | Easy Process!

Quess (Philippines) Corp; Lapu-Lapu; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

The CSR role in Cebu City, Philippines, requires a customer-focused, motivated individual to handle inquiries via phone, email or chat, resolve concerns, and deliver excellent service. The successful candidate will thrive in a fast-paced environment and maintain high customer satisfaction.

Key duties include processing inquiries, providing product information, and documenting interactions while meeting quality and productivity targets. On-site work with weekend/holiday shifts is required.

Formación

• Excellent communication skills in English.
• Customer service experience is an advantage but not required.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work on-site in Cebu City.

Responsabilidades

• Handle inbound and/or outbound customer interactions professionally and efficiently.
• Address customer inquiries, concerns, and requests in a timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Document customer interactions and maintain accurate records in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and compliance guidelines.
• Work collaboratively with team members and support departments to resolve customer concerns.
• Stay updated on products, services, and process changes.

Conocimientos

Communication skills

English proficiency

Problem-solving

Teamwork

Educación

Senior High School Graduate

Descripción del empleo

Customer Service Representative (CSR)

Location: Cebu City, Philippines
Employment Type: Full-Time

Job Summary

Our client is looking for customer-focused and highly motivated Customer Service Representatives to join our growing team in Cebu City. The successful candidate will be responsible for handling customer inquiries, resolving concerns, and providing excellent customer support through phone, email, or chat while ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally and efficiently.
• Address customer inquiries, concerns, and requests in a timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and expand complex issues when necessary.
• Document customer interactions and maintain accurate records in the system.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and compliance guidelines.
• Work collaboratively with team members and support departments to resolve customer concerns.
• Stay updated on products, services, and process changes.

Qualifications

• At least Senior High School Graduate (College level or graduate preferred).
• Excellent communication skills in English.
• Customer service experience is an advantage but not required.
• Basic computer navigation and typing skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work on-site in Cebu City.
• Strong problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.

Preferred Skills

• Good listening and comprehension skills.
• Ability to multitask and manage time effectively.
• Positive attitude and customer-centric mindset.
• Experience in voice, email, or chat support is an advantage.

Benefits

• Competitive salary package.
• Performance-based incentives.
• HMO and health benefits.
• Paid training.
• Career growth and development opportunities.
• Fun and inclusive work environment.