Customer Support Specialist

Metacom Careers; Baliwag; On-site; PHP 203,000 - 243,000; Full time

Job summary

Metacom Careers is seeking Customer Service Representatives for the Audio Technical Account in the Philippines. The role focuses on assisting customers with concerns, product-related support, and basic audio/technical troubleshooting.

The position requires SHS/old curriculum graduates, good communication, and a willingness to work a shifting schedule onsite at Brick and Mortar locations. This is an onsite/account-based customer service opportunity with a ₱20,000 monthly salary.

Qualifications

• Senior High School or High School Graduate (old curriculum) required.
• Strong verbal and written communication skills.
• Willing to work on a shifting schedule and onsite at Brick and Mortar location.

Responsibilities

• Handle customer inquiries through voice support.
• Provide assistance with audio products and technical concerns.
• Troubleshoot basic product or connectivity issues.
• Identify customer concerns and provide appropriate solutions.
• Explain technical information in a simple and easy-to-understand manner.
• Document customer interactions accurately.
• Provide professional and excellent customer service.
• Escalate complex technical concerns when necessary.

Skills

Verbal communication

Written communication

Voice support

Chat support

Education

Senior High School / High School (old curriculum)

Job description

Job Description

Audio Technical Customer Service Representative

Account: Audio Technical

Account Type: Voice

Work Arrangement: Brick and Mortar / Onsite

Shift: Shifting Schedule

Salary: ₱20,000

Job Overview

We are looking for Customer Service Representatives to join our Audio Technical Account. In this role, you will assist customers with their concerns, provide product-related support, and help troubleshoot basic audio and technical issues.

If you enjoy working with technology, communicating with customers, and solving problems, this could be a great opportunity to build your career in the BPO industry.

Key Responsibilities

• Handle customer inquiries through voice support
• Provide assistance with audio products and technical concerns
• Troubleshoot basic product or connectivity issues
• Identify customer concerns and provide appropriate solutions
• Explain technical information in a simple and easy-to-understand manner
• Document customer interactions accurately
• Provide professional and excellent customer service
• Escalate complex technical concerns when necessary

Qualifications

• Senior High School Graduate or High School Graduate under the old curriculum
• Undergraduate High School applicants are not accepted
• Good verbal and written communication skills
• Comfortable handling customer concerns through voice
• Willing to work on a shifting schedule
• Willing to work onsite / brick and mortar
• Customer service, technical support, or BPO experience is an advantage
• Blended experience (Voice + Chat) is a plus

Salary & Opportunity

Salary Offer: ₱20,000

Join an account where you can develop your customer service, communication, and technical support skills while gaining valuable BPO experience.

Why Consider This Opportunity

• Audio Technical Account
• Voice Account
• Technical & Customer Support Experience
• Onsite / Brick and Mortar
• ₱20,000 Salary
• Open to qualified SHS & Old Curriculum High School Graduates
• Opportunity to build your BPO career