Audio Technical Support Representative

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking an Audio Technical Support Representative to join our BPO team in Metro Manila. You will assist customers with audio-related issues, troubleshoot devices, and provide clear, professional solutions to ensure high customer satisfaction.

The role emphasizes technology, audio products, and customer service, with training provided to help you understand products, systems, and troubleshooting processes.

Qualifications

• Senior High School graduate required.
• Strong verbal and written communication skills.
• Basic computer knowledge and ability to use multiple applications.
• Willingness to learn audio technology and troubleshooting procedures.

Responsibilities

• Assist customers with audio-related technical concerns and product inquiries.
• Troubleshoot audio devices, connections, settings, and functionality.
• Guide customers step-by-step in resolving technical problems.
• Provide accurate and easy-to-understand technical information.
• Document customer concerns, troubleshooting steps, and resolutions.
• Escalate complex or unresolved technical issues to the appropriate team.
• Maintain a professional, helpful, and customer-focused approach throughout every interaction.
• Follow company policies, technical procedures, and quality standards.
• Meet assigned performance, productivity, and customer satisfaction goals.

Skills

Communication skills

Customer service

Troubleshooting

Basic computer skills

Patience

Education

Senior High School Graduate

Tools

Headphones

Bluetooth devices

Job description

Job Description:

We are looking for Audio Technical Support Representative to join our BPO team supporting an Audio Technical account. In this role, you will assist customers with audio-related concerns, troubleshoot technical issues, and provide clear and professional solutions.

This is a great opportunity for candidates who are interested in technology, audio devices, troubleshooting, and customer service.

Key Responsibilities

• Assist customers with audio-related technical concerns and product inquiries.
• Troubleshoot common issues involving audio devices, connections, settings, and functionality.
• Guide customers step-by-step in resolving technical problems.
• Provide accurate and easy-to-understand technical information.
• Document customer concerns, troubleshooting steps, and resolutions.
• Escalate complex or unresolved technical issues to the appropriate team.
• Maintain a professional, helpful, and customer-focused approach throughout every interaction.
• Follow company policies, technical procedures, and quality standards.
• Meet assigned performance, productivity, and customer satisfaction goals.

Minimum Requirements

• Education: Senior High School Graduate or Old High School Graduate.
• Good verbal and written communication skills.
• Basic computer knowledge and the ability to navigate multiple applications.
• Comfortable troubleshooting basic technical concerns.
• Willingness to learn audio technology, products, and troubleshooting procedures.
• Customer-service oriented and able to communicate patiently with customers.
• Willing to work in a BPO/call center environment and follow assigned schedules.

Preferred Qualifications

• Experience in BPO, customer service, or technical support is an advantage but not necessarily required.
• Basic knowledge of audio devices, headphones, speakers, microphones, Bluetooth, or similar technology is a plus.
• Interest in technology and problem-solving is highly encouraged.

Why Join the Audio Tech Account?

• Work with an Audio Technical account and build your knowledge of technology and audio products.
• Develop valuable technical troubleshooting and customer service skills.
• Opportunity for both experienced applicants and qualified entry-level candidates.
• Senior High School Graduates and Old High School Graduates are welcome to apply.
• Training and support will be provided to help you understand the products, systems, and troubleshooting process.

Ideal Candidate

We are looking for someone who is tech-savvy, patient, curious, and willing to learn. If you enjoy figuring out how things work and helping people solve technical problems, this role could be a great fit for you.