Audio Tech Support Specialist - Voice

Metacom Careers; Baliwag; On-site; PHP 203,000 - 243,000; Full time

Job summary

Metacom Careers is seeking Customer Service Representatives for the Audio Technical Account in the Philippines. The role focuses on assisting customers with concerns, product-related support, and basic audio/technical troubleshooting.

The position requires SHS/old curriculum graduates, good communication, and a willingness to work a shifting schedule onsite at Brick and Mortar locations. This is an onsite/account-based customer service opportunity with a ₱20,000 monthly salary.

Qualifications

• Senior High School or High School Graduate (old curriculum) required.
• Strong verbal and written communication skills.
• Willing to work on a shifting schedule and onsite at Brick and Mortar location.

Responsibilities

• Handle customer inquiries through voice support.
• Provide assistance with audio products and technical concerns.
• Troubleshoot basic product or connectivity issues.
• Identify customer concerns and provide appropriate solutions.
• Explain technical information in a simple and easy-to-understand manner.
• Document customer interactions accurately.
• Provide professional and excellent customer service.
• Escalate complex technical concerns when necessary.

Skills

Verbal communication

Written communication

Voice support

Chat support

Education

Senior High School / High School (old curriculum)

Job description

Metacom Careers is seeking Customer Service Representatives for the Audio Technical Account in the Philippines. The role focuses on assisting customers with concerns, product-related support, and basic audio/technical troubleshooting.

The position requires SHS/old curriculum graduates, good communication, and a willingness to work a shifting schedule onsite at Brick and Mortar locations. This is an onsite/account-based customer service opportunity with a ₱20,000 monthly salary.