Remote Customer Success Specialist - Scheduling & Support

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm is seeking a professional for their Quezon City office to provide exceptional online support. The ideal candidate will have 3–5 years of experience in customer service and a Bachelor's degree in a relevant field. Responsibilities include managing customer inquiries, maintaining records, and collaborating with the team to enhance service quality. This is a remote position requiring excellent communication skills, problem-solving abilities, and a positive attitude.

Qualifications

• 3–5 years of experience in customer service or related roles.
• Strong communication skills, empathy, patience, and a positive attitude.
• Ability to handle multiple tasks while maintaining professionalism.

Responsibilities

• Provide exceptional customer service through various online channels.
• Handle customer inquiries, complaints, and support requests.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Strong customer service skills

Excellent scheduling abilities

Effective problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service firm is seeking a professional for their Quezon City office to provide exceptional online support. The ideal candidate will have 3–5 years of experience in customer service and a Bachelor's degree in a relevant field. Responsibilities include managing customer inquiries, maintaining records, and collaborating with the team to enhance service quality. This is a remote position requiring excellent communication skills, problem-solving abilities, and a positive attitude.