CUSTOMER SUPPORT & SCHEDULING COORDINATOR

VTSA INTERNATIONAL INC.; Pasig; On-site; PHP 246,000 - 424,000; Full time

Job summary

VTSA International Inc. in Pasig City is seeking a Customer Support & Scheduling Coordinator to join the team in a full-time capacity. You will act as the vital link between customers and internal teams, handling inquiries and coordinating schedules to ensure smooth service delivery.

This role requires strong English communication, excellent organizational skills, and careful data entry. You will maintain records, process requests, and support sales and customer service teams while resolving

Qualifications

• Experience in customer support or administrative roles.
• Strong written and verbal English with professional demeanour.
• Ability to manage multiple tasks with prioritisation.
• Proficiency in scheduling and record-keeping.
• Detail-oriented with accurate data entry.

Responsibilities

• Responding promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Managing and updating customer schedules and appointment systems to ensure optimal coordination.
• Liaising between customers and internal departments to resolve issues and facilitate service delivery.
• Maintaining accurate and detailed customer records and database information.
• Processing customer requests and orders in a timely and efficient manner.
• Coordinating with team members to ensure seamless scheduling and resource allocation.
• Providing administrative support to sales and customer service teams as required.
• Handling customer complaints with empathy and working towards effective resolutions.
• Monitoring and tracking customer interactions to ensure service quality standards are met.
• Assisting with the preparation of reports and documentation related to customer activities.

Skills

Customer support

Scheduling

Time management

Organization

English communication

Microsoft Office

Data entry

Team collaboration

Problem solving

Tools

Scheduling software

MS Office

CRM systems

Job description

About the role

We are seeking a dedicated and organised Customer Support & Scheduling Coordinator to join VTSA International Inc. in a full-time capacity based in Pasig City, Metro Manila. This role is integral to our operations, serving as the vital link between our customers and internal teams. You will be responsible for managing customer inquiries, coordinating schedules, and ensuring exceptional service delivery. This position is crucial to maintaining customer satisfaction and operational efficiency across our organisation.

What you'll be doing

• Responding promptly and professionally to customer inquiries via phone, email, and other communication channels
• Managing and updating customer schedules and appointment systems to ensure optimal coordination
• Liaising between customers and internal departments to resolve issues and facilitate service delivery
• Maintaining accurate and detailed customer records and database information
• Processing customer requests and orders in a timely and efficient manner
• Coordinating with team members to ensure seamless scheduling and resource allocation
• Providing administrative support to sales and customer service teams as required
• Handling customer complaints with empathy and working towards effective resolutions
• Monitoring and tracking customer interactions to ensure service quality standards are met
• Assisting with the preparation of reports and documentation related to customer activities

What we're looking for

• Proven experience in customer support, client administration, or a similar customer-facing role
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent written and verbal communication skills in English, with a professional demeanour
• Proficiency in Microsoft Office applications and scheduling software
• Ability to remain calm and composed when dealing with challenging customer situations
• Strong attention to detail and accuracy when managing records and data entry
• A customer-centric mindset with a genuine commitment to providing high-quality service
• Ability to work collaboratively within a team environment
• Problem-solving skills and the initiative to identify areas for improvement
• Preferably 1-3 years of experience in customer support or related administrative roles.