Customer Support & Scheduling Specialist

VTSA INTERNATIONAL INC.; Pasig; On-site; PHP 246,000 - 424,000; Full time

Job summary

VTSA International Inc. in Pasig City is seeking a Customer Support & Scheduling Coordinator to join the team in a full-time capacity. You will act as the vital link between customers and internal teams, handling inquiries and coordinating schedules to ensure smooth service delivery.

This role requires strong English communication, excellent organizational skills, and careful data entry. You will maintain records, process requests, and support sales and customer service teams while resolving

Qualifications

• Experience in customer support or administrative roles.
• Strong written and verbal English with professional demeanour.
• Ability to manage multiple tasks with prioritisation.
• Proficiency in scheduling and record-keeping.
• Detail-oriented with accurate data entry.

Responsibilities

• Responding promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Managing and updating customer schedules and appointment systems to ensure optimal coordination.
• Liaising between customers and internal departments to resolve issues and facilitate service delivery.
• Maintaining accurate and detailed customer records and database information.
• Processing customer requests and orders in a timely and efficient manner.
• Coordinating with team members to ensure seamless scheduling and resource allocation.
• Providing administrative support to sales and customer service teams as required.
• Handling customer complaints with empathy and working towards effective resolutions.
• Monitoring and tracking customer interactions to ensure service quality standards are met.
• Assisting with the preparation of reports and documentation related to customer activities.

Skills

Customer support

Scheduling

Time management

Organization

English communication

Microsoft Office

Data entry

Team collaboration

Problem solving

Tools

Scheduling software

MS Office

CRM systems

Job description

VTSA International Inc. in Pasig City is seeking a Customer Support & Scheduling Coordinator to join the team in a full-time capacity. You will act as the vital link between customers and internal teams, handling inquiries and coordinating schedules to ensure smooth service delivery.

This role requires strong English communication, excellent organizational skills, and careful data entry. You will maintain records, process requests, and support sales and customer service teams while resolving