Operations Admin (Scheduler)

Cartrack Philippines; Makati; On-site; PHP 335,000 - 558,000; Full time

Job summary

A leading smart mobility SaaS company in Makati is looking for an Operations Admin Staff who will be responsible for scheduling installations, managing customer inquiries, and providing quality customer support. The ideal candidate should have a degree in Business Administration or related fields, possess strong communication and organizational skills, and be willing to work onsite. Fresh graduates and candidates with logistics experience are welcome to apply. Join a vibrant and fast-growing team dedicated to innovation.

Qualifications

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, or Office or Administrative Management.
• Project management experience is beneficial.
• Fresh Graduates or 6 months of experience in logistics/admin-related areas accepted.
• Highly organized with a sense of urgency and attention to detail.

Responsibilities

• Schedule installations with customers.
• Manage fast turnaround times and short lead times.
• Handle customer inquiries via calls and emails.
• Ensure quality customer service.
• Quality check of new processed sales agreements.

Skills

Microsoft Office proficiency

Excellent communication skills

Interpersonal skills

Project management

Organizational skills

Education

Diploma or Bachelor's in Business Administration

Tools

Microsoft Office

Excel

Job description

We are a world-leading smart mobility SaaS company with over 2,500,000 subscribers across 24 countries, and we are looking for anOperations Admin Staffto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Scheduling with our customers of all installations
• Manage fast turnaround times and ensure installations has short lead times.
• Handle customers enquiries via inbound calls and email correspondence.
• Escalates enquiries or issues to relevant departments and ensure proper follow-up.
• Ensure quality customer service and maintaining good phone etiquette.
• Provide customer support activities.
• Quality checking of new processed sales agreement.
• Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

Job Requirements

• Graduate of Diploma or Bachelor's degree in Business Administration, Operations Management, orOffice or Administrative Management courses.
• Project management experience will be beneficial.
• Open for Fresh Graduates or with 6 months of experience in scheduling in logistics/ delivery company, or any admin-related experience.
• Proficient with Microsoft Office applications, must be skilled in Excel
• Excellent communication and interpersonal skills
• Willing to render overtime if needed
• Highly organized and with a sense of urgency
• Meticulous and with strong attention to details
• A very good understanding of the Philippine geography is preferred
• Can work onsite in Makati City, NCR