Service Coordinator

Tahche Outsourcing Services Inc; Manila; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

A growing IT consulting firm is seeking a Service Coordinator to manage scheduling and coordinate service requests in a remote team. The ideal candidate has a bachelor's degree and over 3 years of experience in project coordination or service management. Strong communication skills and a solid understanding of IT environments are essential. This role involves overseeing client projects, vendor management, and proactive problem-solving.

Qualifications

• 3+ years of experience in project coordination, service management, or IT operations.
• Strong understanding of IT environments, including networking and helpdesk fundamentals.
• Able to type 55+ WPM and document information accurately and efficiently.

Responsibilities

• Coordinate and schedule all client service requests and consultant dispatches.
• Manage and oversee client projects, including scheduling tasks and tracking timelines.
• Collaborate with vendors on product procurement for clients.

Skills

Project coordination

Service management

Excellent communication

IT environment understanding

Vendor relationship management

Education

Bachelor’s degree in Business or IT

Tools

Google Workspace

Online collaboration tools

Job description

Our US-based partner company, a growing IT consulting firm specializing in both traditional infrastructure and cloud computing, is looking for a Service Coordinator to join their remote team in the Philippines!

If you're a highly organized multitasker who thrives in a fast-paced environment, loves coordinating people and projects, and understands the IT world, this is the perfect opportunity for you.

About the Role

As a Service Coordinator, you'll play a key role in ensuring smooth operations and efficient project execution across multiple clients and consultants. You'll manage scheduling, coordinate client requests, monitor task progress, and maintain strong communication between clients, vendors, and the consulting team.

This role requires strong project management skills, excellent communication, and the ability to handle multiple priorities in a dynamic environment.

Key Responsibilities

• Coordinate and schedule all client service requests and consultant dispatches.
• Maintain and update calendars for the consulting team.
• Manage and oversee client projects, including scheduling tasks, tracking timelines, and monitoring deliverables.
• Collaborate with vendors on product procurement for clients.
• Proactively follow up on outstanding items and ensure client satisfaction.
• Perform quality control reviews of consultant documentation and task notes.
• Communicate directly with clients to ensure clear updates and next steps.
• Handle multiple requests daily, prioritizing and responding in a timely and professional manner.
• Oversee consultant education and professional growth initiatives.
• Support after-hours or weekend project coordination when required.

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field.
• 3+ years of experience in project coordination, service management, or IT operations.
• Excellent communication and coordination skills able to manage multiple moving parts with precision.
• Strong understanding of IT environments, including networking and helpdesk fundamentals.
• Proficient with Google Workspace (Docs, Sheets, Drive) and online collaboration tools.
• Able to type 55+ WPM and document information accurately and efficiently.
• Comfortable managing vendor relationships and procurement workflows.
• Experience troubleshooting Tier 1 technical issues is a plus.
• Prior experience managing or mentoring team members is preferred.
• Hard-working, analytical, and forward-thinking.
• Strong leadership and communication skills.
• Calm and professional under pressure.
• Team player who thrives in a fast-paced, client-facing role.
• Proactive problem-solver with a high attention to detail.
• Willing to take initiative and own outcomes.