Customer and Partner Support Executive

Confidential Jobs; Makati; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Confidential Jobs is seeking a customer-focused and reliable Customer Service Representative to join our growing support team. This role handles inquiries across channels, delivering a seamless and positive experience while coordinating with internal departments.

You will work with strong English communication, empathy, and attention to detail in a fast-paced environment. The position requires Metro Manila residency with 4 days onsite and 1 day remote weekly, and a minimum of 1 year in customer

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service or support.
• Excellent communication skills in English (verbal and written).
• Based in Metro Manila with 4 days onsite and 1 day remote weekly.
• Open to shifting schedules based on operational requirements.

Responsibilities

• Handle inbound and outbound calls professionally and timely.
• Respond to emails, chats, and messages to address inquiries, requests, or complaints.
• Create and manage support tickets and coordinate with internal teams for resolution.
• Conduct telesurveys or outbound calls for feedback and verification.

Skills

Excellent communication

Empathy

Attention to detail

Multitasking

Education

Bachelor’s degree or equivalent experience

Job description

We are seeking a customer-focused and reliable Customer Service Representative to join our growing support team. This role is responsible for handling customer inquiries and concerns across various communication channels, ensuring a seamless and positive customer experience.

The position requires strong communication skills, empathy, and attention to detail. The successful candidate will handle day-to-day customer interactions, coordinate with internal departments, and help maintain service excellence in a fast-paced environment.

Key Responsibilities

Customer Support & Communication

• Manage inbound and outbound phone calls in a professional and timely manner.
• Respond to emails, chats, and other messaging platforms to address customer inquiries, requests, or complaints.
• Follow up on customer issues, ensuring timely resolution and communication.
• Answer questions about products and services accurately and clearly.

Case Management

• Document customer interactions and create support tickets for tracking and resolution.
• Coordinate with internal teams to ensure all cases are handled efficiently.
• Follow up on pending issues related to guest check-in, property concerns, or other operational matters.

Operational Support

• Conduct telesurveys or outbound calls for feedback, verification, or other business needs.
• Support cross-departmental coordination by providing accurate information and timely updates.
• Perform other job-related tasks or projects as assigned by leadership.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year of experience in customer service or support.
• Excellent communication skills in English (verbal and written).
• Strong interpersonal skills with a customer-oriented approach.
• Tech-savvy and comfortable working across multiple systems or platforms.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Startup experience is an advantage.
• Highly organized with the ability to multitask, prioritize, and manage time effectively.
• Must be based in Metro Manila and amenable to 4 days onsite and 1 day remote weekly.
• Open to shifting schedules based on operational requirements.